Office Assistant

工作性质: 全职
行业: 文职人员
类型: 招聘
名称: 休斯顿食品批发仓库
是否支持远程工作: 否

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Office Assistant Job Responsibilities：
1. Customer Reception and Consultation:
o Answer phone calls and welcome visitors, addressing their inquiries and providing relevant information and consultation services.
o Receive and process customer orders, ensuring the information is accurate.
2. Order Processing:
o Promptly answer customer calls, handle orders, and enter them into the system.
o Ensure the accuracy of all order information and maintain communication with warehouse staff to ensure timely order fulfillment.
3. Language Skills:
o Proficiently use English, Cantonese, Mandarin, to communicate with customers and provide excellent customer service.
4. Document Management:
o Organize and archive daily documents, ensuring the completeness and traceability of document records.
o Print invoices and input billing records, ensuring the accuracy and timeliness of financial records.
5. Customer Care:
o Handle customer inquiries and complaints, provide satisfactory solutions and maintaining good customer relationships.
o Regularly follow up with customers to understand their needs and improve customer satisfaction.
6. Inbound and Outbound Document Handling:
o Handle documentation for 18-wheel truck arrivals and departures, ensuring the accuracy and timeliness of the paperwork.
o Coordinate with warehouse staff for the smooth operation of goods in and out of storage.
7. Office Support:
o Assist with daily administrative tasks in the office, including office supplies procurement requests and basic equipment maintenance.
8. Data Statistics and Analysis:
o Responsible for the collection and analysis of relevant data, providing business reports and data support.
o Regularly compile and analyze customer feedback, and suggestions.
Job Requirements
· Proficient in using office software such as QB, SR2, WMS, and basic Excel, Word, PPT.
· Fast and accurate typing skills.
· Strong verbal communication skills and the ability to communicate effectively in English, Cantonese, Mandarin.
· High service awareness and a strong sense of responsibility, with the ability to handle work pressure.
· Basic financial knowledge and document management skills.


办公室助理岗位职责
1. 客户接待与咨询：
o 负责接听电话，接待来访客户，解答客户的疑问，提供相关信息咨询服务。
o 负责接收和处理客户的预订单，确保信息准确无误。
2. 订单处理：
o 及时接听客户电话，处理预订单并进行系统录入。
o 确保所有订单信息的准确性，并与仓库人员保持沟通，确保订单按时发货。
3. 语言能力：
o 能熟练使用英语、广东话、普通话与客户进行沟通，提供优质的客户服务。
4. 文档管理：
o 负责日常文件的整理、归档，确保文档资料的完整性和可追溯性。
o 打印发票和输入账单记录，确保账务记录的准确性和及时性。
5. 客户关怀：
o 处理客户的咨询和投诉，提供满意的解决方案，维持良好的客户关系。
o 定期回访客户，了解客户需求，提升客户满意度。
6. 进出库单据处理：
o 负责18轮卡车进库和出库的单据处理，确保单据信息的准确性和及时性。
o 协调仓库人员进行货物的进出库操作，确保流程顺畅。
7. 办公支持：
o 协助办公室的日常行政事务，包括办公用品采购申请及设备的基本维护等。
o 支持公司其他部门的工作，完成上级交办的其他任务。
8. 数据统计与分析：
o 负责相关数据统计与分析，提供业务报表和数据支持。
o 定期汇总和分析客户反馈及建议信息。
任职要求
· 熟练使用办公软件QB、SR2、WMS、以及基本的Excel、Word、PPT。
· 打字速度快，准确率高。
· 具备良好的语言表达能力和沟通能力，能熟练使用英语、广东话、普通话交流。
· 有较强的服务意识和责任心，能够承受一定的工作压力。
· 具备一定的财务知识和文档管理能力。

联系时请一定说明是在休斯敦华人资讯网看到的，谢谢